< Novara improves customer service by streamlining the support request process

Novara improves customer service by streamlining the support request process

Posted on 28 October 16


On October 28, 2016, Novara's new support portal goes live! Its new user-friendly interface is designed so users have fast access to information, tools and resources. Users will enjoy a more intuitive interface with an updated and searchable knowledge base, and a quick view of support requests.

Novara improves customer service by streamlining the support request process

Users can quickly submit a request, review the progress of the submission, make any updates online, and close a ticket if necessary. Also, when a user submits a ticket, the system will automatically suggest potential knowledge base articles in hopes they can find the answer fast!

Novara's goal is to make the overall design user-friendly and the new user interface intuitive and easier to navigate than the previous portal.

Novara values each client and is always looking for ways to improve on our customer service.


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Novara Geosolutions
a CHA company

91 Longwater Circle, Suite 200
Norwell MA 02061

Phone: (781) 982-7700
Fax: (339) 469-1056